Terms & Conditions – Mexico
SIMPLE & TRANSPARENT
No hidden fees
No multiple plans
No complexity
Booking Guys | Short-Term Rental Management (France & Mexico)
Version: 20260112
0. Entity Identification
Services are provided depending on the location of the property.
Mexico
BOOKING GUYS RIVIERA SA.de.R.L.
Calle 6 Norte y Avenida 25, 77710 Playa del Carmen (Centro),
Quintana Roo, Mexico
RFC: BGR240207CTA
(hereinafter “Booking Guys Riviera”)
Contact:
GENERAL TERMS AND CONDITIONS – PROPERTY OWNERS (MEXICO)
KEY TERMS
& DEFINITIONS
• Owner: property owner or holder of a valid management mandate authorizing rental.
• Property: accommodation entrusted for management
• Guest: final occupant of the Property (direct booking or via platform).
• Platforms: Airbnb, Booking.com, Expedia, etc.
• PMS / Management Tool: Hostaway (calendars, messaging, payments by channel, automations).
• Services: short-term rental management services described herein.
1. Definitions
END-TO-END
OPERATIONS
These Terms govern the relationship between Booking Guys Riviera and the Owner for:
• marketing and distribution of the Property,
• operational stay management,
• provider coordination,
• guest assistance,
• and, more broadly, seasonal rental management under the subscribed plan.
2. Purpose and Scope
PROPER SETUP
NO SHORTCUTS
Before listing / operating the Property, the Owner must provide:
• valid ID,
• proof of ownership or management mandate,
• country-specific documents (see Annexes A/B),
• technical property details (access, inventory, house rules, equipment).
Booking Guys Riviera may refuse a Property in case of non-compliance, legal/technical risk, operational impossibility, or reputational risk.
3. Onboarding Conditions
SIMPLE
PRICING MODEL
4.1 Included Services
• Creation/optimization of listings and distribution (direct site + platforms per strategy)
• Hostaway setup (calendar, messaging, rules, base pricing)
• Guest inquiry and message management (multilingual)
• Check-in / check-out coordination (self or assisted depending on building)
• Cleaning, linen, and consumables coordination (depending on country/local setup)
• Maintenance reporting and follow-up
• Guest assistance during the stay (per internal procedures)
• Basic reporting and performance monitoring
4.2 Management Fee
Single commission: 25% of accommodation revenue
(excluding tourist tax, re-invoiced cleaning fees, security deposits, and ancillary/extras).
The commission is calculated on net nightly revenue only, not on ancillary costs.
A minimum commission per booking may apply if necessary
(MXN $850 in Mexico).
4. Single Plan : Peace of Mind Plan
PREVENTION
OVER REPAIR
For Properties located in Mexico, Booking Guys Riviera may offer a monthly maintenance plan (preventive & light corrective), essential to preserve the Property’s value.
Two possible options:
1. Maintenance only
2. Maintenance + utility bill payments (CFE, internet, water, HOA/building fees) on behalf of the Owner
Exact pricing and inclusions are detailed in the Property’s contract or operational addendum (Annex B).
5. Monthly Maintenance (Mexico)
CLEAR
CASH FLOW
6.1 Payment Channels
• Platform bookings: payments managed by the platform (Airbnb, Booking, etc.), then released per their rules.
• Direct bookings (website/booking engine): payments processed via payment providers connected to the PMS/website.
6.2 Owner Payouts
Owner payouts depend on:
• platform and bank processing delays,
• deduction of Booking Guys’ commission,
• deduction of authorized and re-invoiced expenses (providers, consumables, interventions).
6. Pricing, Payments & Owner Payouts
PROTECTION
& COVERAGE
Booking Guys may manage security deposits via:
• credit card pre-authorization
• Swikly
• depending on Property settings and/or booking channel.
In case of damage, the Owner must provide within a reasonable timeframe: photos, estimates/invoices, description, dates, and evidence.
Booking Guys Riviera assists with the process but does not guarantee outcomes (bank/platform/insurer decisions).
7. Security Deposit
SHARED
RESPONSIBILITY
• Platform bookings: the platform’s cancellation rules apply and prevail in case of conflict.
• Direct bookings: cancellation rules defined on the website or Property contract apply.
8. Cancellation Policy
ONE VOICE
TO GUESTS
The Owner agrees to:
• provide a compliant, clean, safe, and properly equipped Property,
• maintain essential systems (electricity, water, A/C or heating, internet if advertised),
• allow access to providers and required interventions,
• comply with local regulations (see Annexes A/B),
• avoid direct guest contact outside the defined framework if it disrupts operations,
• inform Booking Guys of any HOA or internal building constraints.
9. Owner Obligations
ONE VOICE
TO GUESTS
10. Communication Hierarchy (Important)
To avoid inconsistencies:
• Owners do not communicate directly with guests (unless expressly agreed in writing).
• All guest communication goes through Booking Guys Riviera / Hostaway.
PRIVACY
& COMPLIANCE
11. Personal Data
Each party agrees to comply with applicable data protection rules (local obligations in Mexico).
Booking Guys Riviera processes data strictly necessary for booking, stays, support, and compliance.
SCOPE OF
RESPONSIBILITY
12. Liability
Booking Guys Riviera is bound by an obligation of means only (no guaranteed results: occupancy, revenue, reviews, etc.).
Booking Guys Riviera is not responsible for:
• platform decisions (cancellations, refunds, penalties),
• network outages or third-party provider failures,
• guest-caused damage (unless proven fault by Booking Guys Riviera),
• uncommunicated HOA or administrative constraints.
CONTROL
REMAINS YOURS
13. Suspension / Termination
Booking Guys Riviera may suspend listing or operations in case of non-compliance, legal risk, safety issues, serious disputes, abusive behavior, non-payment, or reputational harm.
The Owner may terminate per the Property’s contract/addendum: standard notice 30 days, with management of already confirmed bookings.
PRIVACY
& COMPLIANCE
14. Intellectual Property
Content produced by Booking Guys Riviera (texts, photos, visuals) remains usable for Property operations.
Any external reuse beyond the agreed scope requires written authorization.
MEXICO
OPERATIONS
15. Governing Law & Jurisdiction
Applicable law depends on the contracting entity:
• Mexico properties / Booking Guys Riviera: Mexican law, courts of Playa del Carmen, Quintana Roo
(subject to adjustment per legal counsel: Cancún or Solidaridad).
ANNEX B — Mexico Specifics (Riviera Maya)
This annex applies to properties located in Mexico and managed by Booking Guys Riviera.
B1. Operational Specificities (Buildings, Receptions, Access)
The Owner acknowledges that:
• many buildings impose specific procedures (reception desks, identity checks, wristbands, badges, pool/gym rules),
• Booking Guys applies these procedures to secure access and prevent incidents,
• any specific constraints must be communicated in advance (house rules, schedules, access conditions, parking).
B2. Monthly Maintenance Plan (Optional but Recommended)
Purpose: to prevent accelerated wear and tear (humidity, air conditioning, plumbing, locks, filters, seals, etc.) and avoid major repairs.
Two available options:
1. Maintenance only
2. Maintenance + utility bill payments (in the name of and/or on behalf of the Owner)
B2.1 Typical Scope (To Be Adapted Per Property)
Typically includes:
• preventive visits and inspections (frequency defined in the contract),
• minor interventions (locks, seals, adjustments, screws, accessible filters, minor leaks),
• coordination of service providers for heavier interventions (plumber, A/C technician, electrician),
• monitoring and reporting (before/after when relevant).
Typically excludes (unless expressly agreed):
• major replacements (out-of-service A/C units, water heaters, large appliances),
• major works, renovations, structural damages,
• high-cost parts (billed at actual cost after prior approval).
B3. Utility Bill Payments (Optional)
If activated, Booking Guys Riviera may manage on behalf of the Owner:
• electricity (CFE), water, internet, HOA/building maintenance fees, etc.
Recommended operating terms (clear and dispute-proof):
• the Owner maintains a prepaid balance or agrees to monthly re-invoicing,
• each payment is supported by documentation (receipt / screenshot / invoice),
• any abnormal bill or significant increase triggers an alert and requires approval.
B4. Security Deposit (Mexico)
The security deposit may be managed via:
• credit card pre-authorization,
• Swikly (if selected),
• or other solutions depending on the booking channel (platform).
B5. Taxation & Local Compliance
The Owner remains responsible for all tax and administrative obligations related to property ownership and/or rental activity in Mexico.
Booking Guys Riviera may provide coordination assistance (documents, evidence, reporting) without replacing specialized tax or legal advice.
